How can we help?

Contacting Big Adventure Map

You can contact us via our Contact Form for most enquiries. For specific support regarding your booking you may find a more appropriate contact option below. For Email Enquiries please send your email to Help@BigAdventureMap.com

Contacting your Activity Provider

If you wish to contact your activity provider prior to booking an activity you can contact the provider directly through their profile via the contact form on the right hand side of the page. Search for your activity provider here.  Within your booking confirmation you are provided with email and telephone contact information for your activity provider, you may direct any enquiries via this method or the contact form in the company profile. Remember to include your Booking Reference in your message. If you experience any difficulties contacting your activity provider please email Help@BigAdventureMap.com immediately and a support agent will contact you. (Please ensure to provide as much information such as booking reference and a contact number.

Other Contacts

For all other contacts please see our country specific information page.

Via Activity Providers

If you wish to make amendments to a booking you have already made then you may contact the activity provider via the contacts you have been provided in your booking confirmation.

Please note in some instances an amendment to a booking may not be possible and the booking will need to be cancelled and a new booking made to accommodate the desired changes. This is at the descretion of the activity provider provided there is a variation in the price, time, meeting point, number of participants, activity itself. Any bookings that require cancellation are subject to the activity providers cancellation policy.

Via BigAdventureMap

If you have been unable to make the amendment with your activity provider or you wish to change your activity provider please contact the BigAdventure Map Help Desk. You can do so via the Contact Page or via email at Help@BigAdventureMap.com

For Cancellations or Refunds please see our specific advice below.

Big Adventure Map Cancellation Policy

The cancellation policy for each activity is set by the activity provider and is visible in the activity information. We encourage our activity providers to adopt our fair approach to their cancellation policy.

If the activity provider has not provided a cancellation policy we revert to the default policy. You are entitled to a full refund of the activity price if cancelled more than 24 hours from the activity start time and date.

If you have any questions please contact us at Help@BigAdventureMap.com or Contact Page 

Activity Providers Cancellation Policy

The activity providers confirms their own cancellation policy. The activity providers must agree to a full refund if notice has been given within the stated time frame (max 7 days notice, min 24 hours).

It is Big Adventure Map’s final decision regarding refunds. Please get in touch via our Refund Request Form if an automatic refund has not been generated via cancellation of your booking.

Payment Enquiries

If you have any questions regarding payments or have any difficulties completing a payment on the platform please email Help@BigAdventureMap.com

If you require alternative payment options please contact us.

Payment Information Guide

At BigAdventureMap.com we have a transparent pricing plan. All activity providers pay a small commission to Big Adventure Map and a small fee booking fee is charged for payment processing.

Refund Requests

You can process your refund in a number of ways. If you have cancelled your activity with your activity provider your refund will be processed automatically. Alternatively you can either fill in the form in the link below or follow the link in your Booking Confirmation Email. Please note that refunds normally take up to 7 days to show in the receiving account.

Refund Request Form 

Refund Terms and Conditions

Each Activity provider must set out clear terms for cancellation of the activity. In most cases you can recieve a full refund up to 24 hours before the activity is due to commence. For further information please refer to the cancellation and refund sections of our Terms and Conditions


We do not use Vouchers at Big Adventure Map therefore if you are offered vouchers or coupons to use on this website there are likely fraudulent and we advise not exchanging money or personal information to any third party or anyone pertaining to be Big Adventure Map. Please contact if this does occur and we will look into this for you.

Still need help?

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